I have an old iphone that I want to use through my home Wifi for skyping and zooming (www.zoom.us). It is not connected at all to the phone network system.
The phone worked fine for a while for my limited purposes, but just this morning, it gave me a message "Activation Required" to which I had to provide my apple ID and password. This happened after ignoring messages that were reminding me to enter a password to the apple account.
(My phone's start button is broken, so I couldn't restart it.)
I didn't remember my password. The following is what I was told by the customer service representative.
Go to appleid.apple.com
Forgot Apple ID or password?
Enter your Apple ID to get started.
You will be going through the pages where you are expected to enter information regarding i-phone. Most of these options require that you are an active i-phone user or you have an Apple device. I don't, which is why I had to call Apple. If you look close, there is an option (not highlighted by a big icon, so it's easy too miss) for people who don't use any apple products. Just find that and follow instructions. They will automatically text you a code to your current phone and you will be entering that to the website form.
The activation of a new password will be about 24 hours and this is where I am now.
To get a telephone support (like I did to get information), you will have to navigate from this page. You enter your phone number and they will call you in two minutes.